Shipping & Returns Policy

Welcome to the behind-the-scenes of how your Schoolnest order travels from our hands to yours! Below you'll find answers to our most common shipping and return questions.

When will my order ship?

Orders are processed within 5–7 business days before shipping. We ship Monday through Thursday, so orders placed over the weekend will ship the following week.

If you ordered a PREORDER item, please allow up to 6 weeks for production before shipping.

How do you ship orders?

We ship via USPS Ground Advantage with tracking included. You'll receive an email with tracking info as soon as your package has its tracking number.

Where do you ship?

We currently ship to the USA, Puerto Rico, and APO addresses only. No international shipping is available at this time.

How much does shipping cost?

Shipping costs range from $8–$14 based on your distance from Michigan.

Will my items ship together?

If you place multiple orders close together and neither has shipped yet, we’ll do our best to combine them into one package to save on materials (and your shipping cost).

If we combine your orders, you may notice a shipping refund email after one of the orders ships—this just means we refunded the extra shipping cost you paid. No need to worry, your full combined order is still on its way.

What kind of packaging do you use?

We ship in recycled and recyclable cardboard boxes and tissue paper. Your notebooks or planners will be wrapped in cello bags for moisture protection.

My tracking says “delivered” but I haven’t received my package. What should I do?

Please contact both USPS and schoolnest so we can help investigate. If your package is confirmed lost (with no signs of delivery) after a reasonable wait time, we’ll replace it once at no charge.

Do you accept returns or exchanges?

Due to the handmade nature of our products and the small size of our business, we do not offer returns or exchanges at this time.

If you ordered the wrong item, just reach out before your order ships—we’re happy to adjust your order or refund if it hasn’t been processed yet!

What if my item arrives damaged or incomplete?

Oh no! Please email us within 3 days of receiving your order with:

  • Your order number

  • Clear photos of the issue and the shipping box

We’ll review and either:

  • Send a replacement (if in stock)

  • Or issue store credit (if the item is out of stock or not worth re-shipping)

We’ll replace damaged items once, as long as the damage is significant and the item is unusable.

What if I received the wrong item?

Mistakes happen! Contact us right away with photos of your full order and the issue, and we’ll make it right on a case-by-case basis.

What if there's a typo or a minor error in my planner?

Our planners are handmade, not mass-produced, so small imperfections or occasional typos may happen. By purchasing, you acknowledge and accept:

  • Variations in color may occur due to printer type, lighting, screens, and cameras. This is not a defect.

  • A missing page, shifted line, or other small error is not a reason for an exchange or refund.

We’re continuously improving our products, and we appreciate your support as we grow! Please kindly reach out to inform us of an error you notice, as we will be able to fix it for future orders. Thank you for helping us make schoolnest better one notebook at a time!

Are digital downloads refundable?

All printables and digital downloads are final sale. These items are not printed or shipped, they are for you to download and print yourself.

Need help with something not covered here? Just reach out to us and we’ll do our best to help!